FAQ

Digital loyalty reward cards are modern electronic versions of traditional paper cards with stamps, stored on the user's phone, with a very large number of advantages compared to previous systems.

In the case of our Top Loyalty platform, it is a web mobile application that does not need to be installed because it is on the cloud. Customers take it to stores on their mobile devices to get discounts and free items or services.

A loyalty program is a marketing, customer engagement and customer retention strategy used to encourage customers to keep coming back to your store and buy again. This includes rewarding your loyal customers for actions such as buying from you and referring your brand to other people.

At the same time, it also serves to attract new customers.

The digital loyalty card not only increases customer retention, but digital functions such as; digital marketing messages, automated geo-location notifications, live statistics and more can be invaluable to many modern businesses.

Yes! If you actively promote loyalty cards in-store and if applicable online. Statistics show that businesses that promote their loyalty cards increase their overall sales by an average of 30%, easily covering costs!

Customer loyalty programs are one of the most effective strategies for retaining customers and preventing them from leaving for your competition. Customers are more likely to stick with a brand that motivates them. By rewarding your customers for shopping with you and personalizing their experience, you encourage them to buy from you again

Customer loyalty programs are a great way to keep customers coming back for more. Customers buy from retailers that offer personalized perks and rewards because they feel valued. Additionally, it's in the human psyche to like various types of games, especially if they get rewards.
Loyal customers can also refer their friends and family to receive constant incentives, improving word-of-mouth marketing.

Retaining customers is at least 5 times cheaper than acquiring new customers, and only a 5% increase in customer retention can increase profitability by 25-95%. Customer loyalty directly improves the bottom line and increases business growth, which makes it a priority for every company.

Every brand and every sale, regardless of type, size and industry, needs a loyalty program. Loyalty program is a powerful marketing tool for retaining existing and attracting new customers that helps businesses to drive customer loyalty and achieve business growth. span>

The implementation of loyalty programs has become a popular strategy of the world's leading brands. Some of the major brands with loyalty programs are Starbucks, Reebok, Disney, IKEA, McDonald's, DM Marketi, Hilton, Accor, Hayatt and a huge number of others.

Although each loyalty program is unique depending on the business and customers, there are several elements that every customer loyalty program should have.
The loyalty program should be digital and have a reward system based on points.
It is recommended to offer multiple prizes and arrange them so that the user can get to simpler prizes as quickly as possible.
It is very important to have the ability to promote on different channels, such as push notifications, email, social networks and more.

When customers complete certain tasks, such as purchasing a product for a certain amount or recommending a brand or product to someone else, they receive an incentive in the form of reward points. Customers can then use these reward points to get discounts or redeem exclusive items.
 
 

Customers use the Top Loyalty mobile platform, where collected reward points are recorded, to claim a prize or receive discounts and other benefits.

When claiming the prize, the number of points spent to get the prize is deducted from the balance.

Using it is incredibly simple: The user scans the QR code in the facility or on one of the networks, writes the nickname and email address in the fields that appear on the screen.

He receives an email with a password and is ready to receive reward points.

When he spends a certain amount, he shows his mobile screen to the cashier, and when he collects enough points for a reward, he also just shows his mobile screen to the cashier.

AND THAT'S ALL.

On the other hand, the cashier just scans the QR code on the user's screen and adds points in the first case, and subtracts them in the second.

 

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